FAQ

• What information do you collect and what do you use it for?
• Can I order if I don't have a credit card?
• When will you ship my order?
• Why is your shipping preference UPS?
• What if I need to know more about a product before ordering it?
• Where can I find the shipping rates?
• An item is missing in my shipment. What do I do?
• My order hasn't arrived. How can I find out the status?
• Why isn't my tracking number working?
• How do I change my order?


What information do you collect and what do you use it for?
Daddydaily.com recognizes and respects our customer privacy. That's why we protect the trust you have placed in us. Data collected from you, the customer, will only be used to conduct business and to inform you of upcoming specials and changes that may be of interest to you. We also offer a "secure on-line" ordering section in order to protect the information you give us to complete your order. All information will be kept private and we will not sell your name or information to any other organization. The information you share with us will be handled with extreme care to protect your privacy. All credit card information will be deleted from the database within 30 days. Please review our Privacy Policy for other information.

Can I order if I don't have a credit card?
Sorry, at this time we can only accept credit cards – Visa & Mastecard. We do not accept checks

When will you ship my order?
We ship out Monday - Friday. Once your order is completed, daddydaily.com will email you right away and notify you of shipment. Note: UPS will not ship during major holidays. Ground Delivery - Add 2-6 business days for UPS to deliver your package (depending on your UPS zone).

Why is your shipping preference UPS?
Most of our orders go out UPS (unless you have an APO/FPO address, U.S. Territory, or International address), because of the following: • We can track your order from the day after it leaves our warehouse
• You can track your order from the day after it leaves our warehouse because we will email the tracking number to you.
• UPS has a daily pick-up service


What if I need to know more about a product before ordering it?
You can send an email with your question to: service@daddydaily.com and we will answer all your questions.

Where can I find the shipping rates?
Our shipping rates table is integrated with the current UPS and USPS rates. Items that ship out freight truck will show the freight amount on the product page. At checkout, you will see your shipping options and shipping charges for each option before placing your order. Be sure to find out more about our Shipping Rates.

An item is missing in my shipment. What do I do?
Sometimes items will be shipped from multiple warehouse locations. So you may be receiving more than one shipment from more than one location. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. If you still have questions about items missing from your order, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you out.

My order hasn't arrived. How can I find out the status?
Orders shipped through UPS can be tracked on the shipping carrier's web site. If you wish to track an order, visit your order history. We're sorry, but orders shipped by USPS cannot be tracked door to door. If you still have questions about an order that has not arrived, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

Why isn't my tracking number working?
It usually takes 6 - 12 hours for a tracking number to become available. Once your tracking number is available, this information will be emailed to you. When UPS picks up the package it takes a while for the package to arrive at the local warehouse. Then it must be sorted and scanned, where it will arrive in the online database. Be sure to check out your Order History and retry the tracking number in a few hours. If your tracking number still isn't working within 12 hours, contact us and one of our knowledgeable customer service associates will be happy to help you.

How do I change my order?
If you have entered in the wrong shipping address or billing address, contact us immediately and we will try to catch and fix this before shipment. If you would like to change an item, contact us immediately so that we can stop the order before shipping and change it as directed.